Privacy Policy

1. Introduction

Desgood ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. Desgood is a web design studio based in Southampton, Hampshire.

2. Information We Collect

We collect information you provide directly to us:

• Contact form submissions: Name, email address, phone number, and your message
• Project enquiries: Business name, website URL, project requirements
• Email correspondence: Any information you share when emailing us
• Phone calls: Information discussed during calls

With your consent, we use PostHog analytics to understand how visitors use our website, helping us improve the user experience. You can accept or reject analytics cookies when you first visit our site.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver and manage your web design project
• Send project updates and relevant communications
• Provide ongoing support and maintenance services
• Issue invoices and process payments
• Improve our services based on your feedback

4. Third-Party Services

We use the following third-party services to operate our business:

• Web3Forms: Processes our contact form submissions securely
• Notion: Stores and manages client enquiry records
• Cloudflare: Hosts our website and provides security services
• PostHog: Website analytics (only with your consent)
• Email provider: For sending and receiving emails

These services have their own privacy policies and may store data outside the UK. We only work with reputable providers who comply with applicable data protection regulations.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, typically:

• Enquiries that don't proceed: Deleted after 12 months
• Client project data: Retained for 6 years after project completion for legal and accounting purposes
• Email correspondence: Retained as long as necessary for ongoing business relationships

6. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct any inaccurate information
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Ask us to limit how we use your data
• Portability: Request your data in a structured, machine-readable format
• Object: Object to our processing of your data

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

7. Cookies

Our website uses the following types of cookies:

Essential Cookies (Always Active)

• Session cookies for form functionality
• Security cookies from our hosting provider (Cloudflare)
• Cookie consent preference storage

Analytics Cookies (Requires Consent)

• PostHog: We use PostHog to understand how visitors interact with our website. This helps us improve the user experience. PostHog collects anonymised data about page views and user journeys. These cookies are only set if you accept analytics cookies.

You can change your cookie preferences at any time by clearing your browser cookies and revisiting our website. We do not use advertising cookies or share data with advertising networks.

8. Data Security

We take reasonable precautions to protect your personal information:

• Our website is served over HTTPS encryption
• Form submissions are processed through secure services
• Access to client data is restricted to those who need it
• We use reputable, security-conscious service providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. Children's Privacy

Our services are intended for businesses and individuals over 18 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Complaints

If you have concerns about how we handle your data, please contact us first at [email protected]. If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.